In the past years, the strong performance of security vendors has been a bright light in the blighted world of IT security. That light has dimmed. Symantec, no longer solely a security vendor, continues to receive lower scores; customer loyalty has fallen from a stellar 92 to a respectable but no longer stratospheric 86. The overall score of McAfee has dropped by 9 points, although loyalty there remains stronger than to Symantec. The good news is Trend Micro's high scores, a vendor we added this year. Trend Micro excels McAfee and Symantec for meeting quality expectations by 12 and 15 points respectively, and it beats those two in another key category,"solving business problems paid to solve," by 8 and 10 points.

Trend Micro academic pricing and Trend Micro non profit pricing are available from CCV Software.