Innovative Customer Support Solutions Promote Culture of Knowledge Sharing and Improved Customer Experiences Online

SANTA CLARA, Calif., May 2 /PRNewswire-FirstCall/ McAfee Inc. today announced that the McAfee technical support organization was selected as a finalist in the 2007 Service & Support Professionals Association (SSPA) STAR Awards in the "Best Knowledge Management Practices" category. Winners will be announced at the SSPA Conference on May 8 in San Diego.

The SSPA STAR Award is one of the highest honors in the service and support industry, recognizing technology companies that display exceptional leadership, innovation and commitment in both service excellence and in developing and implementing best practices.

"Our website is accessed by over two million unique visitors a month and houses over 10,000 knowledge base articles. This institutional expertise empowers our customers to manage risk," said Barry McPherson, senior vice president, worldwide services and support at McAfee. "McAfee is honored to have our approach validated by being named a finalist for the STAR Awards. By managing and documenting our knowledge online, we are helping our customers maintain seamless access to information and have as one aspect of an enhanced online experience."

The McAfee technical support organization helps to ensure that customers are protected from the constant threat of security attacks. This level of protection requires McAfee to continually implement new tools to better support its customers. McAfee offers mission critical support by ensuring availability, responsiveness, pro-activity, and quick resolution. Customers receive unlimited access to McAfee's global support Web site, which includes remediation tools and an extensive Knowledge Base. Additionally, customers can call one of McAfee's highly skilled and certified security specialists, who possess the experience and resources to meet customers' security needs 24 hours a day, seven days a week.

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