

			Students · Educators · Schools · Non-Profit East: 800.843.5576 \| West: 800.541.6078


	STUDENT SHOP \| EDUCATOR / STAFF SHOP \| SCHOOL SHOP \| NON-PROFIT SHOP

Frequently Asked Questions

General Pre-Sales

Who is qualified to buy software through your Web site?

Registered students, current faculty/staff members, academic institutions or Non Profit organizations qualify for educational priced products. Students that have graduated or are no longer registered as active will NOT be able to purchase software at educational pricing.

We also carry some non-academic products, which are available to anyone. These products are identified on the product description as being able to be purchased by Non-Academic customers. Is this software a legal, licensed copy?

Yes. We are an authorized education reseller for the products listed on this Web site. We specialize in the secondary and post-secondary school market, offering software at educational discounts to qualified students, faculty and schools in the USA and Canada. Once you register your software, you will be in full compliance with software copyright regulations. What is the difference between the products offered on this Web site and the commercial versions of these products?

Nothing. Aside from the price, these products are functionally identical to the commercial versions. As a student, you are eligible to purchase one copy of each software at educational discounts. Some software titles such as AutoCAD, Pro/E,3D Studio Max and Quickbooks are functionally identical to the commercial versions but have been specially designed for educational use making it them unsuitable for a professional production environment. Please visit the Agreement Forms section of our Web site for specific Vendor limitations and requirements. How and when do I send in my academic verification?

Once you have completed placing an order and obtained your order number you can send your academic proof via fax to 972-481-2150 or email to proof@journeyed.com or mail it to JourneyEd 13755 Hutton Dr, Ste 500 Dallas TX 75234.

Be sure an reference your order number on it so that we can match it to the correct account to ensure speedy shipping. How will I know my academic document was accepted?

Once your academic document has been reviewed, your account will be marked verified and an email will be sent confirming that your verification has been accepted and your order has been released for processing. How will I know the status of my order?

Customers may view their order status on our website 24/7. All order progressions or delay issues are communicated by email to the email address provided on your account. Be sure to set your email settings to allow delivery of JourneyEd emails to your address book. How many times can I install my software?

Most products are single license installations for one machine. Some products have permissions to install on more than 1 machine. Please review the Additional Info tab on the individual product details for specific product information.

What does a software subscription mean?

A few of the software products we sell now come available in a low cost subscription format. This means the software will only function for the duration of the subscription. Once the product has been installed it will cease to work at the term of the subscription time purchased. For example some AutoCAD or SolidWorks are sold as 1 or 2-year subscriptions. Additional subscriptions may be purchased for as long as you are still academically qualified. Are manuals included with the software?

In order to reduce packaging weight and paper cost most manufacturers no longer include printed manuals with the software. Manuals and help guides are contained on the software cd. Why do I need to sign a special agreement form for some products?

Some manufacturers such as AutoDesk, Softimage, Avid and NewTek require that you submit a signed agreement form along with your academic proof agreeing to the licensing terms prior to purchase. For specific academic proof required by an item, please see the Agreement Forms section of this site. All forms are available in a printable PDF format. Can I still use the software that I have purchased after I am no longer a student?

Yes. As long as you purchased the product during the time you were qualified as a student/faculty then you have a legal license copy and can continue to use the software after you leave school.

Store Policies

What are your hours of operation?

Our student and faculty sales office (800) 874-9001 is open from 7:30 AM-7:00 PM CST. Monday - Friday . Our individual sales fax number is: (972) 481-2150. All other departments including our Customer Service department are open from 7:30 AM-7:00 PM CST. Monday - Friday and can be reached at (800) 874-9001. What are your policies with regards to returns?

Software: Within 30 days of purchase, software may be returned for a refund for any reason, provided the sealed software package has not been opened and is in its original salable condition.

Hardware: Within 14-days of purchase, hardware may be returned for any reason. Hardware must be returned in original packaging and in a resalable condition.

All return items, must be pre-authorized and issued an RMA number. JourneyEd will not accept returns without an RMA number. A restocking fee of 15% or $45 (whichever is less) will be assessed for any returned item. Original shipping cost is not refundable.

To return items, call Customer Service (800) 874-9001 for an RMA number. Do I need to send my academic verification every time I place an order?

We keep your academic verification on file for 1 year from date of submission. Additional orders can be placed for one year from submission without submitting proof of academic standing again.

Do you have a Low Price Guarantee?

Shop with comfort. Buy your software now and if you see a lower advertised price of that same exact item (including our own sale prices) within 30 days of your purchase, we'll refund the difference. To receive your refund just provide a copy of the advertisement or written quotation containing the lower price to Customer Service at CustServ@JourneyEd.com or fax 972-481-2150.

Refunds are usually processed within 24 hours of price verification. Refunds cannot be offered on closeouts or loss leader pricing. This policy applies only to advertised prices and does not apply to special offers or rebates promotions or free-with-purchase offers. JourneyEd reserves the right not to sell products below our cost.

Product Specific

How do I get my Adobe free upgrade products that I qualified for?

All free upgrade products are supplied direct from Adobe and must be personally requested by the customer to Adobe within their free upgrade qualification timelines by calling 800 833 6687 How many computers can I install my Adobe software on?

Adobe allows 2 installations of each software, one on a desktop and one on a laptop as long as both computers are owned by the same person. What are the academic requirements to purchase Adobe software?

Visit the Adobe website to see all academic qualifications
www.adobe.com/education/purchasing/qualify.html What if I lost/broke my Adobe software cd and I need to reinstall the software?

If you purchased Software assurance on your Journey order for the product at the time of purchase just contact Journey Customer Service for your one time media replacement.
If Software Assurance was not purchased through Journey, Adobe offers media replacement program on the current and 1 version back for a $25 cost. Contact Adobe Customer service 800 833 6687 and to request a lost media replacement. What if I purchased the Adobe product in the wrong platform or I purchased a new computer in a different platform after my software was purchased?

Unopened product can be returned to Journey for exchange of platform. For Adobe box product Adobe offers a platform exxhange program for a nominal cost. Contact Adobe Customer Service 800 833 6687 to request a platform exchange Who do I contact for Adobe installation tech support?

Adobe Customer Service tel #800 833 6687 Who do I contact for Avid Technical Support?

Contact Avid (978) 640-6789